Yamaha: How to contact Piano Service for Disklavier support
I am thankful to the Yamaha Piano Service Department in Buena Park, California (United States) which has collectively done a great deal of teaching me everything I need to know in New York City about Disklavier musical instruments, defective merchandise, and repair services.
There have been many different individuals who have been part of the Service Center, which has been very enriching for me.
Recently, the Yamaha Piano Service Department has expressed that they prefer to use the following web form to start cases on any given Disklavier issue.
What's the best way to get Disklavier tech support?
As a seasoned piano technician who works hand in hand with the Yamaha Piano Service Department, I know that using the Web Form will help both the customer and the support team in the following ways:
Saves time gathering information (serial number / model etc.)
Most efficient at reaching the right Support Agent & Service Locator
Eliminates ineffective phone calls
Streamlined work flow for those handling cases
Accelerates further information about replacement parts
Minimizing touchpoints, back log, and phone support
How to Contact Piano Service Department for Disklavier Support?
Instead of using the PianoService email or the email address of specific technicians, Yamaha's preferred method of communication for technical related inquiries is through their Web Form. They may be reached monday - friday regarding Yamaha products like Disklavier, Hybrids, digital pianos, and other similar products.
Additionally, Yamaha Corporation of America has an extensive FAQ System
For background, I recently received this new email describing how the Service Department would like new cases to be started.
Currently, this is the absolute best way to work with the Yamaha Service Department after a number of company initiatives by Yamaha to streamline Service Department support for Piano dealers, clients, and customer support.
Here is how it works:
Choose the Product Category
Audio & Home Theater
Band & Orchestra
Acoustic Pianos & Disklaviers
Reason For Contact
Repair / Warranty Authorization
Additional Information Required*
Date of Purchase
Description of Issue
First and Last name
Once the information is entered, press submit.
An email will be sent afterwards that looks like this...
While it may take a few days to receive a response from the Yamaha Service Department, this is by far the most effective use of time and effort to solve each case efficiently. It is also the best way to receive the most qualified answer to any product related inquiry.
*Yamaha Piano Services: Web Form