Yamaha: How to contact Piano Service for Disklavier support

Kevin Busse Feb 10, 2024
64 People Read

I am thankful to the Yamaha Piano Service Department in Buena Park, California (United States) which has collectively done a great deal of teaching me everything I need to know in New York City about Disklavier musical instruments, defective merchandise, and repair services.

There have been many different individuals who have been part of the Service Center, which has been very enriching for me.

Recently, the Yamaha Piano Service Department has expressed that they prefer to use the following web form to start cases on any given Disklavier issue.

What's the best way to get Disklavier tech support?

As a seasoned piano technician who works hand in hand with the Yamaha Piano Service Department, I know that using the Web Form will help both the customer and the support team in the following ways:

  • Saves time gathering information (serial number / model etc.)

  • Most efficient at reaching the right Support Agent & Service Locator

  • Eliminates ineffective phone calls

  • Streamlined work flow for those handling cases

  • Accelerates further information about replacement parts

  • Minimizing touchpoints, back log, and phone support

How to Contact Piano Service Department for Disklavier Support?

Instead of using the PianoService email or the email address of specific technicians, Yamaha's preferred method of communication for technical related inquiries is through their Web Form. They may be reached monday - friday regarding Yamaha products like Disklavier, Hybrids, digital pianos, and other similar products.

Additionally, Yamaha Corporation of America has an extensive FAQ System

Yamaha Support web form

For background, I recently received this new email describing how the Service Department would like new cases to be started.

Currently, this is the absolute best way to work with the Yamaha Service Department after a number of company initiatives by Yamaha to streamline Service Department support for Piano dealers, clients, and customer support.

Here is how it works:

Yamaha Support Case

Choose the Product Category

  • Audio & Home Theater

  • Band & Orchestra

  • Keyboards

  • Pro Audio

  • Acoustic Pianos & Disklaviers

Yamaha Support Case

Product Type

  • Acoustic Piano

  • Bosendorfer

  • Disklavier

  • Silent

  • Hybrid

Yamaha Disklavier Piano Support Case

Reason For Contact

  • Application Support

  • Parts

  • Repair / Warranty Authorization

  • Technical Support

Yamaha Disklavier Piano Support

Contact Type:

  • Administration

  • Servicer Network

  • Non-Warranty

Additional Information Required*

  • Date of Purchase

  • Model Number

  • Serial Number

  • Description of Issue

  • First and Last name

  • Email

  • Phone Number

  • Zip Code

Once the information is entered, press submit.

Yamaha Support Case

An email will be sent afterwards that looks like this...

Yamaha technical support case

While it may take a few days to receive a response from the Yamaha Service Department, this is by far the most effective use of time and effort to solve each case efficiently. It is also the best way to receive the most qualified answer to any product related inquiry.

*Yamaha Piano Services: Web Form


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